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Need3lives - 1:55 am on Jul 12, 2006 (gmt 0)
I could have written your letter (albeit surely less eloquently) as our details are nearly the same. We have been running for 2+ years with AdWords, have many high CTR ads, and spent about $300k in the last year with AdWords as well. The vast majority of our keywords are now disabled, looking for $5 or $10 bids, and our AW rep seems to have no clue. Somehow this situation just doesn't jive with the (now proven false?) "Do No Evil" meme Google likes to spread about itself.
/signed completely.