drall - 7:40 pm on Apr 9, 2010 (gmt 0)
I remember similar posts mocking Googles small gains vs. AV back in the day. Growth is growth and 10 months of continued growth from Bing no matter how small must be of great concern to Google.
After 10 years Google still has NO other meaningful revenue stream so any decline in traffic no matter how small directly impacts overall profits. MS on the other hand can pour money into Bing without worry as they have countless streams of cash pouring in.
We had a indexing problem with Bing so we emailed them and not only got a useful answer but real help and had the problem resolved within 24 hours.
Another site of ours was dropped from Bing due to someone link spamming it. We emailed them and showed them what we believed had happened and not only was the site reincluded within 48 hours but we got a email back saying they accidentally flagged the site as spam due to excessive backlink spam.
I have never seen that level of service from Google. Hell I am afraid to email Google on anything never knowing what the outcome may be.
It's the little things like that which make me believe that once Bing is serving search for Yahoo and a couple years go by we may see a 50/50 search landscape which is healthy for everyone including Google itself in the longrun. They will have to innovate, improve service at all levels...
A monopoly (which Google currently has) hurts everyone in countless ways.