brandyace - 2:11 am on Jun 10, 2011 (gmt 0)
am checking them out.
our forms are running php through wordpress. So someone fills out the form and submits and is sent to the thank you page. At that point, the lead is emailed to us.
In tracking conversion ratios, google analytics indicated, as an example, 12 completed submissions of leads on one day. But we only received 3 emails.
In checking with HG, they did not have records of the php page nor thank you page since they said they were in word press. But, the funny thing is that they did not capture the IP addresses of the 3 emails we did receive.
They ran a mail log check and pulled out the emails sent this month to the email address where forms are directed. The emails we received were in that log.
As far as the others, their answer was that the rest were probably not good leads and had been filtered out by their security system. And that we should not rely on google conversion data.
We have a honeypot set up to filter out the spam which is working great at eliminating the couple hundred spam we were receiving daily prior to installing it.
Our webmaster and seo company think it seems unlikely that 9 out of 12 leads were not delivered and that google could be so far off. We had run a news release which resulted in a big spike in traffic to the site so seems logical that google was tracking correctly.
We hired a consultant to get an 3rd party to confirm that the google tracking was set up correctly and he confirmed that it was.
To HG credit, they did try to resolve the issue...after we raised a bit of a ruckus....and spent a few hours looking at it.
Am I barking up the wrong tree? Is this is a host issue? Or is it a form problem within wordpress and the problem will still be there regardless of host?