richboy - 12:10 am on Feb 3, 2009 (gmt 0)

I use twitter just to build business relationships

I just happened to log in yesterday, 1/30/2009,
and came across the following message on the
account:

"This account is currently suspended and is being investigated
due to strange activity.
If we have suspended your account mistakenly, please let us know.
See Suspended Accounts for more information."

I sent an email to "suspended@twitter.com" and have not received a reply.

I question if this is an abuse of power.

I also question if this is outright contempt for the customer
by displaying what seems to be nasty and despicable behavior.

It looks like someone taking the advantage to try and
aggravate the customer as much as possible by leaving them in a catch 22;
they have not responded to any email and I question if they ever will.

The customer can't change the username (which is first and last name)
on the account while the account is in suspended status.

The customer can delete the account but they will suffer because
they can't use the original username again once it is deleted -
the customer has to change the username before it is deleted if they
want to use that same username again; however, as explained
above, they can't change the username if the account is suspended.

The customer suffers when people look for their name
on twitter and see that account account has been suspended; the
customer also loses out on people following them.

Anyone have any similar experiences?

Any suggestions?