mivox - 6:38 pm on Jul 5, 2002 (gmt 0)
I bought a Handspring and have had no problems with service. When the first one went south, I paid a bit extra for rush replacement service... They sent me a new unit ASAP, and I sent the broken one back in the box. Very fast, and their phone reps were very friendly and helpful when I called to get my RMA number.