graeme_p - 7:38 am on Aug 1, 2011 (gmt 0)
Linux is dominating the desktop market, right?
No, but it is dominating the server market, and "mostly open source" Android is the biggest tablet and smartphone OS. Even the second biggest desktop OS is built on an open source base.
The problem with Linux is not that it is open source, but that it lacks marketing and branding. Mozilla already has a brand (Firefox) and has shown it can do marketing.
End users won't care.
I would say that is because they do not know what is in their own interests. The average user buys a computer largely based on how pretty it is (or "how many giga-hertz it has" or something equally inane).
But a good many of them use Firefox (entirely open source).
I'm sure they will be thrilled that they don't have to wait for tech support, they can just download the source and debug it themselves.
Because whenever someone has a problem with Windows, all they do is phone MS tech support and it gets fixed for them? Right!
Support will be provided by device vendors in any case, and they can buy support from specialists as needed. The reality is that home users do not expect much support, while businesses can buy support for open source as and when needed (and they STILL spend a fortune on Red Hat licences and the like).