Hmmm. I'm wondering, at some point (and I know this idea strays a bit from Content and Copywriting) would it help to have a picture of "Chuck Wilson - Sales Department Manager" near his name.
Or maybe it's a combination:
A picture of Chuck, smiling - and underneath, some copy ...
"Call Chuck, our Sales Department Manager. He's happy to answer your questions and, if you're ready, he'll help you place your order."
Always! :) I looooove testing. But, of course, I'm always looking for anything I can do to stack the odds in my favor up-front, before I start swapping text and testing.
As for another part of the thread ...
Should this be the same/similar copy and same/similar look and feel as the rest of the site - to drive recognition?
Or should it be extra info? Or both? Make them want to print the extra stuff - and give them something in their hand that looks similar to the web site for branding/reinforcement?