willybfriendly - 7:38 pm on May 14, 2003 (gmt 0)

I think that a website is like a department store. Some come with a definite purchase in mind. They go get what they want, head to the checkout stand and then leave.

Others are looking for a bargain. They want, say a new stove, but they take the time to compare price and service.

Others are just window shopping and might make an impulsive purchase.

All of these need to be welcomed, and their needs taken into account. Even on the Internet relationships matter. You want the curious coming back as much as you want the shoppers to buy now.

My $.02.

WBF