A company I work for (disclosure), is a desktop application that provides the capability to track what a user does on a web page(s) inside the firewall.IE only - also extract URLS, see how long they spend there, can even monitor and switch between win32/java/mainframe/web etc apps. It can tell you what fields they go to and what buttons they click as well. It can even automate what a user does to speed up their work. Commonly used in Call Centers. www.openspan.com - OpenSpan Desktop Analytics and OpenSpan Desktop Automation.