mph88888 - 10:30 am on Jul 14, 2004 (gmt 0)

We are just starting a negotation with a new supplier for a new ASP-based web analytics package. Any feedback or suggestions you may have from your own experiences would be greatly appreciated. Questions/concerns I have are as follows:

-the vendor is proposing to charge on a page view traffic basis, which is not ideal for us given our high traffic volumes. Is this normal? Are there other ASP pricing models that you have seen?

-they are specifying a minimum 12-month contract period with an autorenewal after 11 months. We would like a break clause at 3 months but they are pushing back on this. What is the norm here for get-out clauses if we are not happy with the service?

-is it typical to charge a per user access fee on top of the monthly service charge?

-they wish to charge us for each domain separately. this seems unreasonable as all of the domains are part of our main website. Again, is this typical or should I push back on this?

-they are asking for payment in advance for the monthly service charge. Curious to know if advance or arrears-based pricing is the norm here.

What other pricing or contract traps have you seen that I should be aware of during this negotiation?

Many thanks in advance...