rogerd - 1:26 pm on Dec 27, 2001 (gmt 0)

I'll add one more objectionable client behavior: screwing up work that you have already done. We have one site that we optimized, and told the client what was OK to change and what wasn't. Instead, their so-called web guy used old page templates, overwrote changes, added duplicate and unrelated meta tags. The site now ranks highly for a phrase (low traffic, unfortunately) totally unrelated to the company's business because of the bogus header info.

We fixed stuff once, and guess what was back a month later? We offered to come in and fix their templates, etc., but they felt they could handle it themselves.

They've been a fine client, but they would do a lot better if they didn't shoot themselves in the foot every time they touched the site. Fortunately, a good part of our work has involved a domain we control and many rankings were saved. If we didn't have that fallback, our relationship might be quite a bit more strained.