designby - 5:38 am on Sep 24, 2008 (gmt 0)

I feel your pain nutmeg (and everyone else).

I've spoken to YSM 'managers' on multiple occasions and explained that I have an unlimited budget to spend with them, if they invest $200,000 and hire a decent programmer to add some basic functionality to YSM (the only thing I really NEED is proper reporting) I'd send an extra $100,000 p/month their way........ they just say they can't do it, plain and simple. What kind of business sense is that? All they need to do is signup a Google Adwords account and they can find a perfect plan of how to satisfy customers. Everytime I think about it, it makes me so angry.... I've probably spent 80 hours over the past 3 years on the phone trying to get basic issues sorted with those monkeys, finding basic code malfunctions that they hadn't even noticed.... they just don't listen, they don't think, and they don't seem to care about their own business.