superclown2 - 11:28 pm on Nov 21, 2007 (gmt 0)

"All the customer service reps I have dealt with over the years, have had English as a first language... "

The first names of the people I have on file are Marcos, Lara, Sofia and Federico. I won't give their surnames but they certainly do not seem to have their roots in England, Scotland, Northern Ireland or Wales.