Mikevanh - 7:42 pm on Feb 15, 2007 (gmt 0)

Sorry guys I am so fumed right now I had to come and vent somewhere specifically about Yahoo.

My client spends over $30,000 per year with yahoo with great results in her pay-per-click campaigns.

This last billing cycle, however, Yahoo had a 'glitch' yesterday, and instead of charging my clients' card $1000 one time to refill her account, they charged her card 42 times. 42 times! That's $42,000.

So My client called Yahoo, they admitted the glitch and other people were affected too, however they refuse to immediately clear the charge, credit my client's card, and remedy the situation. My client has to wait 10 full business days before the $42,000 is cleared off her credit card. Now, she doesnt have any money on her card to order products from her vendors that customers already placed.

How messed up is it that Yahoo treats a customer of THEIRS that way from a billing glitch that THEY ADMITTED for a customer that spends so much money with them?