archie_goodwin - 9:59 pm on Oct 18, 2004 (gmt 0)

That went much better. I now have the spreadsheet submission form, and can begin uploading at any time.

here's what worked for me:

I called the # on the signup page under the "sales group" header (as suggested earlier)

I chose the "new advertiser" option at the prompt (yes, even though I'm not a new advertiser).

I talked with a support rep who was sympathetic but didn't know what to do in this situation. She put me on hold and then transferred me to a "senior account executive" who explained things, and ended up creating a new sub-account for us, and promptly emailed me the submission form. No real hassle. It's a shame that couldn't have been my first conversation with them!

I would really hope that they find some way to avoid this kind of thing. I was told before that in no way would I EVER be able to upload more than 1,500 keywords. This time they gave me the tools I need.

AG