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knighty - 8:38 am on Apr 12, 2001 (gmt 0)
By telling them that their pages look crap may communicate 2 things: 1) you are telling them they have inferior design skills to you Peope dont always take kindly to having their work dissed, and in a business situation may cause unwanted friction and bad feeling. Its not like having a piece of food in your teeth where its obvious that something is'nt quite right, its more like them having nerd like side parting which they think looks great.
Ahh but what does being polite really mean in a business circumstance?
2) you are critisizing them