Mr_Bo_Jangles - 2:22 am on Aug 20, 2010 (gmt 0)
I see part of the problem being that the client has your phone number - that's difficult when they're on the phone.
If the enquiry came in via an e-mail, it'd be a bit easier to say, well, this or that might work, and blah, blah, and I could work out a rough cost if you'd like me to work up a fix for that issue.....
I guarantee that will slow down the nuisance queries!
Get rid of those phone 'consultations'!