aspdaddy - 10:34 am on Jul 13, 2010 (gmt 0)

You hit the nail with "Lack of adaptiveness".

Many markets now compete on reponsiveness over price or quality, we generally want things on-demand ever since the www, yet most companies still process sales in the order they arrive and provide no way to expedite them for a premium.

Sucecssful companies tend to have an overall aim to make people want to do business with them, rather than make a quick buck in the short term.