Metzed - 9:38 pm on Jun 25, 2010 (gmt 0)

@stuntdubl you might have misunderstood Back up in this context, we're talking more about the human side of it, is there anyone to organise your business if, as a one man band, you are on holiday, or rescue your business if you're seriously ill etc.

@httpwebwitch thanks very much for the welcome and for your thorough answer, very helpful.

And thanks to everyone else, a lot of food for thought.

• My thoughts at the moment are that I need to setup my web hosts whitelabel Cpanel solution so that clients can login and potentially cut me out if required, I'm a web hosting reseller - but only for my web design clients.
  
• Send a copy of the website with instructions if they need to set it up somewhere else, although as time goes on that will be out of date, so they need to know how to get an up to date version of their website. This extra care will hopefully mean that my client is more likely to stay with me rather than go somewhere else.
  
• Train up a web design interested relative
  
• I was thinking about some kind of formal agreement with another web designer/developer but I think that's quite a hard one to agree to. Firstly the trust needs to be there, and they probably have other priorities.