gpilling - 2:31 pm on May 29, 2010 (gmt 0)
Is 20 people in 4 different cities big enough? The benefits of VOIP systems let all the senior people have a VOIP phone in the office and at home so that they could telecommute if they felt like it. Both phones were the same extension, and would ring simultaneously. One guy took his phone to Mexico for a month each year and the customers never knew the difference. 20 phones, 6 800#s, interoffice transfer, voicemails, call menus, sales line queing, all for less than $400 per month typically. Phones were about $99 each if I recall.
I sold that business and now have 2 employees in 1 office with the same type system. Still happy with it. Went to Bangkok last fall and was able to make company calls from the netbook, with the caller ID showing up as the work #.
Power outage? So you could power your PC but not the router? Or you just took phone orders? I must be not understanding something.
The only major headache we had was that the DSL went out one day at the warehouse. We processed orders by SMS for that day which was no fun. The next day I had a second Cable internet connection ordered. In 6 years that was the only major headache.
Your situation may vary. But it would prevent the OP problem. You still get idiots calling to tell you that they can get you #1 in Google for $49 per month, but that is a different problem.