Sierra_Dad - 4:53 pm on May 14, 2010 (gmt 0)

This did happen to me a few years back.

When we disputed some charges, they had a recording that I believe was cut and pasted as you described.

I'm glad they are being caught - if they are.

We did get the charges taken off by being an angry customer, but didn't go further to prove that they had cut and pasted and put somebody in jail.