pageoneresults - 8:01 pm on May 13, 2010 (gmt 0)
I wonder if they actually notified the people in advance that their call was being recorded (illegal in some places without notification).
There are three options available when recording calls. From the FCC...
Recording Telephone Conversations
I'm guessing the third option is one of the more predominant ones chosen.
or, accompanied by an automatic tone warning device, sometimes called a “beep tone,” that automatically produces a distinct signal that is repeated at regular intervals during the course of the telephone conversation when the recording device is in use.
I see all sorts of loopholes with the above option.
I found out from the phone company that they cannot stop companies from this practice because of federal law restrictions. I about fell over.
Bummer coopster! I sent out an email to quite a few folks about this last night. I'm waiting for them to get back to me with their findings.
Did you know there is a process that these companies go through to be approved for Third Party Billing? I've located a document (public access) from the Alabama Public Service Commission, this particular doc has the scripts that are used in the above mentioned Cramming operations.
Alabama Public Service Commission
Registration of Third-Party Providers for Telecommunications Billing
2010-03-22 - https://www.PSCPublicaccess.Alabama.gov/pscpublicaccess/ViewFile.aspx?Id=29b3402e-1d54-4632-975d-2fb6248d6cab
After reading all of that and then seeing how the authorization of billing is done, I feel ill. :(
Authorization portion of sales call is recorded and a third party vendor will verify that the sale was authorized. Please see attached.