coopster - 7:17 pm on May 13, 2010 (gmt 0)
Yes, this just happened to me last week. A charge of 49.99 appeared on the local telephone bill. Last week our invoice arrived and a charge of $49.99 plus taxes were applied to the phone bill. Immediately under the charges was a statement (likely placed by the phone company) stating that these charges were from the 3rd party named on the line item detail and a toll free telephone number was listed to call in the event you wanted to dispute the charges. Exact wording below ...
The above calls are presented for carrier <Example, Inc.>.
If you have questions regarding these calls please contact
<Example, Inc.> at <toll-free number>.
<Example, Inc.> billing on behalf of <Another Example, Inc.>
I called the toll free number immediately and argued with the customer service representative who put me on hold while she discussed the matter with her manager. Not until I asked for their federal identification number so I could offer it to the BBB first, of course. Needless to say, I was promised that the charges would be reversed and just to make sure I followed up with a phone call to my local telephone service provider to dispute the billing charges. Two days later I was notified that the charges had indeed been reimbursed.
The disappointment for me was the time and money lost handling this situation. I found out from the phone company that they cannot stop companies from this practice because of federal law restrictions. I about fell over.