twycweb - 3:53 am on Apr 12, 2010 (gmt 0)
Sometimes, a good brand is good because of its well-service included. So the program may be where their Good at.
But if your confidence become lesser, that means their letter shows "Low-Quality" for you. They should pack the program with a "Silver Member Status" or "Golden Member Status" who owns the better service than others. It's pretty normal in many products on market.