taiwanho - 3:11 am on Dec 4, 2009 (gmt 0)

For the record, still no reply from "support". On reflection, the site doesn't specify tech support, so I guess it's only sales support, which is very prompt.

I did actually ask them if there was a workaround for the problem, but even a reply saying there wasn't would have helped. It kept me hanging so to speak before trying to fix the bug on my own, which I have now done.

Yes, I should have done more research. There is a working demo, which I did test, but this bug didn't occur to me at the time.

The actual bug is that including an apostrophe in the search causes a mysql error, and I don't think that should have been a special feature. Actually there is no documentation bar a one page install explanation.

It was just not having any response at all that annoyed me.