incrediBILL - 9:29 pm on Dec 3, 2009 (gmt 0)

We're just too well trained in the Wal-Mart philosophy: well, if it doesn't work, I'll just take it back, no matter who's at fault.

I'm in the software biz and any good software author will either fix it of refund it.

However, if you ask me to take it back because it doesn't do something pie-in-the-sky on your wishlist, which it never claimed to do in the first place, I might put my foot down and say "NO, SORRY, THAT WAS NEVER AN ADVERTISED FEATURE" and leave it at that.