Business days. I have emailed twice to ask if there is a fix and subsequently to ask if they even recieved my messages. When looking at the software sales queries were answered in hours.
If they don't respond in another couple of days I will post the details of the company here then.
I can see where you are both coming from and I agree. On the one hand it isn't worth the hassle, on the other they are still selling something that doesn't work.
Time is running out on the project where I need this script so I'll most likely just try and fix it myself at this point then move on. After posting my experiences.