---- How to resolve a domain name dispute with former client
rocknbil - 3:40 pm on Aug 6, 2009 (gmt 0)
Sorry this is a bit of a rant. One of the few things that truly annoys me about this work is customers like this, I live on a shoestring and they have no idea what we do for them, and appreciate it even less.
I told them that ....
Probably 10-15 minutes explaining.
.... They have engaged in dialogue about how domains only cost a few pound with such and such registrar and they can be transfered free and all the rest as already stated.
By experience, from a half hour up to two hours with these conversations . . . .
I have now received an email ... my reply to that to which they replied saying I was being unkind and would they have to take an alternative route to acquire the domain name.
Another 20 minutes or so gone . . . .
. . . now they are saying I am being unreasonable for wanting payment upfront and I am the one making all this difficult!
Can't put a time or price on frustration . . .
. . .I have explained how the process works, what needs done, how long it will take etc I have given them ample time, I have spoken to them on the telephone.
Easily another hour used up . . .
So all told, you've lost anywhere from two to three hours of billable time p***ing around over a $10 - $20 fee.
You could probably explain to them how much time you've put into this issue versus the measly domain registration fee, but the bottom line with customers like this is they don't care. We try to care, but there comes a point where a customer's lack of reason just isn't worth it.