spadilla - 11:49 pm on May 6, 2009 (gmt 0)
In these situations we try to keep ourselves positioned as the helpful professional and gain trust with potential clients. I can't tell you how many times these people have come back to us after using a cookie cutter template saying that the very things we warned them about in the beginning were too frustrating to deal with. As a result we are able to give them a site they love and are happy with as well as the professional and helpful face to go with it. It's not instant gratification, but you just never know when someone will come back and become a client because you respected their decision and tried to give them helpful advice to begin with - no strings attached.