McLovin - 6:08 am on Feb 12, 2009 (gmt 0)

Thanks for your points guys, means a lot.

@JohnKelly - exactly, I do have other "maintenance" plan clients that have I have no problems with. This one just started down the wrong path and I let it go too long. I know I am capable of expanding my business and this particular client is holding me back. No other way to describe it.

@Tangor, thanks - I think that is a great way to approach it.