My advice from my experience, do teach them but teach them smartly. I am into the same business as a Grmtech Leader, here are the tips,
Have an internal forum (only visible to company), for simplicity you can integrate it with email system as well. No one is allowed to ask you a direct question, all questions to go here.
People will refrain from asking stupid time consuming unwanted questions in public. We all need to ask stupid questions sometimes but not always. Some people will consume your hours and you should know how to avoid them. So Ask them to post the queries on the internal forums.
Do not give them proper answers all the time (thats what I learned from my marketing professor at management school), give them links to read sometimes. For every query no simple answer, knowledge is not cheap, let them study hard.
Use Camcorders and record the sessions, refer to the videos for repeated queries.
Document it, make a simple book.
Buy more books on related topics, <url removed> and for some people put a criteria to read before asking.
If you start catching fishes for someone they will become dependent on you, teach them how to fish and let them fill their own bellies. And enjoy teaching, its an art, its a God gift and you will become a better manager, a better leader if you teach. Do not just be a teacher, be a mentor and take pride in what you do.
Enjoy life, Aji
[edited by: stuntdubl at 2:54 pm (utc) on Mar. 19, 2007] [edit reason] no urls please per TOS [webmasterworld.com] [/edit]