bigjohnt - 8:07 pm on Feb 12, 2002 (gmt 0)

We customize all contracts - based on an hourly estimate, but not published as hourly services in the contract. That way, the job is actually bid as a job, and if we can find ways to accomplish the project faster, we have the choice of enjoying the larger margin, or rebating the client a bit, coming in under budget, and earning more referrals, or kudos.

We also use the advertising model, with a standard markup for services purchased.

Additional services are billed hourly if the client changes the contract or scope of the project. A line to this effect goes in every contract, as we have been burned in the past by this. Even on PPC work, we've gotten emails "Please add these terms to our account" -expecting no upcharge. --Sorry, folks, the clock in my office runs forward only, and does not stop for off-contract work.