okephoto - 1:12 am on Jan 22, 2002 (gmt 0)

This glitch hits my sites and a few others only. Typically all other web sites are very fast.

I think we (myself, the ISP and the host) have all agreed that it's a glitch somewhere between the cable company in British Columbia and where the servers are located in New Jersey, a string of 14 hops. In other words, not anyones responsibility. It just seems to me that the cable company should be a little concerned about this and follow up a little. My guess is there are only 30 of us using them in this area as they are new. Do they care?

I can't imagine that no one really is responsible to trouble shoot this problem. Maybe it is my problem but I certainly don't have a clue about these matters, I'm a graphics guy, not a techie. All in all I think it's just a service provider that doesn't care about it's customers and has no idea what good customer service is all about.