BeeDeeDubbleU - 6:59 pm on Jul 9, 2006 (gmt 0)

I have a current website enquiry from someone in the building trade who wants a website but "does not know where to start". He admits that he knows nothing about it. I spent about 15 minutes on the phone to both him and his good lady explaining about the requirement for a domain name and hosting and trying to suggest content, etc. I then emailed him some basic documents about specifying website requirements.

I got an email back saying again that he "did not know where to start". I contacted him again suggesting that he read the information that I had sent him. I got an email from his wife saying again that "he does not know where to start" and that "you both need to speak about this". AAAaaaaarggghhhh!

It gets so frustrating when people seem unable to understand the most basic of information. The documents I sent them were written specifically for people in their position. I used the simplest of language and stayed away from the technicalities of the process.

What to do!?!?

At this point I have now sent him a proposal detailing what I think he should have on his site). FREE CONSULTANCY AGAIN! ;)