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decaff - 6:29 am on Sep 20, 2005 (gmt 0)
You can include things like support email or phone call costs..and you need to figure out what type of fee would work for you ... It is hard to modify a relationship once patterns set in ... but it is critical that you break this pattern or you will end up losing money in the long run as your business grows...
Next time a project comes in from this particular client simply send a proposal outlining everything you will be doing with your fees (and include additional support costs which can reflect on the "free advice" you have been doling out..)