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Feydakin - 10:30 pm on Sep 16, 2005 (gmt 0)
Not one ever blinked at it.. Also, be sure to send invoices for the "5 hours" and say something like, included support time.. 3 hours left.. Steve
Definately include a specified support amount in your contracts.. When we did a lot of custom software they all came with 5 hours of 'technical support' after delivery and then clearly stated what the rate for phone and on site support would be after that..