Marketing_Guy - 1:57 pm on Sep 14, 2005 (gmt 0)

Just say you have revised your support structure to better manage your increasing workload and it might take a while for you to reply to any questions not directly related to the project.

There's no reason you should be dropping everything to respond to him, but that said, there is value in giving a loyal customer that extra mile of customer service. At the end of the day though, you are running a business and need to draw the line somewhere.

MG