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---- Client from Hell or is it me?


PCInk - 1:22 pm on Apr 2, 2005 (gmt 0)


You need the conversation in the meeting to be held mainly with his boss (use more eye contact to the boss, even when answering the clients questions - this way the boss will see your honesty). Don't argue or interupt - just keep calm - you have nothing to lose (they are going to try to hang on to the 90% anyway). You client could lose his job or be put in a bad light with his boss.

Secondly, you need to control the meeting (not be controlled). I would state that the project was initially a four month contract and that you are now going overtime for free, in effect. The payment is due upon completion of the website. Make sure everything is on the site before the meeting (everything you have been given) and state that if everything is on the website that you have been given and that the four months is finished that the contract is finished and you need payment. As a good will gesture, offer them 7 days to get everything else to you at which point you require payment in full for return of the 7 days worth of material you are given to work on.


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