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---- How do you go about telling your customers that ...

le_gber - 9:58 am on Apr 1, 2005 (gmt 0)


Here's the deal:

I work for a lot of customers on an hourly basis - mainly updates or add-ons to their existing site. I also charge whole project the same way from time to time (mainly when I work for other web companies).

I charge different rates for different types of work - they 'rank' as follow

  • basic html, image or text changes
  • xhtml, css and accessibility work
  • easy db/programming stuff
  • seo and hard db/programming stuff

    I finally have a per day rate where I work on the customer's premises.

    I haven't changed my rates for the past couple of years and I feel that now's the time

  • new financial year that is about to start
  • thinking of taking an office, hiring staff and going ltd
  • wanting to buy my own house (being based in the South East of UK - [webmasterworld.com...] for some fun reading about house prices in the UK)

    I also want to implement what I think is common practice - a minimum number of hours charged per job (in my case one will do) - at the moment if I spend 1/2 hour on a job I charge 1/2 hour.

    So how would you go about it? Do you email you clients? Send them a letter?
    What would you put in it - obviously the breakdown of new rates but would you relate the types of jobs to each rates (to avoid future disputes), would you also include the reasons (not the first or last one though, but develop on the other two).

    Cheers

    Leo

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