Iripino - 6:53 pm on Mar 3, 2005 (gmt 0)

22% is abysmal. We push for 65% at the very least, but strive for 85% (hopeful).

If your 22% included non-billable work, then it isn't really a fair comparison. It should be measured as a percentage of work done for clients.

Depending on your size and location of your workers, you can track productivity through your accounting program. QuickBooks Professional and Great Plains both have time tracking features available. Or if you are smaller and not all located in the same place, make a spreadsheet with defined Projects and Tasks they can select, field for details. Heck, if your developers aren't busy, you can have them develop a basic online tracking system...we did that once.