Drastic - 7:57 pm on May 24, 2001 (gmt 0)

>Ever have one that just did not want to be happy? What to do when they are unhappy and nothing you can do to make them happy?

I ran into this a lot in the management of brick-and-mortar biz. The thing is, it doesn't matter *what* you do, some of these people will find something to gripe about. All you can do is offer what you feel is a fair shake and leave it at that. Move on to the next customer, don't tie your time up with one person who will never be satisfied.