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sugarkane - 11:44 pm on May 22, 2001 (gmt 0)
The angrier they are, the better they feel when the problem's sorted ;) toolman> customers won't wait [...] be more vocal Gawd, tell me about this. Customers seem to expect a response within minutes - quite difficult when you're dealing with an international market and need to sleep occasionally
mivox> *polite* discontented customers! :)