Shane - 4:01 pm on Aug 25, 2004 (gmt 0)

It sounds like you are trying to help this guy. The bottom line to me is he agreed to buy x, you delivered x, therefore he owes you some $s. Why look for more justification.

Did you guarentee any results?

I would not spend any free time on helping this guy. It's not that I would not help him, but not for free.

Some questions:

Did he pay his last bill on time?

Is his brick and mortar store profitable?

What can you sell him to make him profitable on the net (or refer him to someone after he pays)?

Did he pay a deposit?

Can you "cut-off" his website should he not pay?

How much harm can he do your business if the relationship turns sour (affecting other clients/prospects)?

..... Shane