beckie - 11:14 pm on Aug 13, 2004 (gmt 0)
I sent them an email stating that I was raising my prices to keep competitive in the market. I didn't have any complaints and no one dropped me. For the services I charge hourly, I bill in 5 minute increments so they weren't paying $XX for a 5 minute quick job. I didn't tell them that I would give them a 'customer appreciation' discount in this email either - I would do it when they wanted something done and I billed them after.