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-- Professional Webmaster Business Issues
---- When a customer calls to receive a quote and you forget their name...
hairycoo - 9:10 pm on Oct 4, 2004 (gmt 0)Thread source:: http://www.webmasterworld.com/webmaster_business_issues/1495.htm
Read chapter 3 (in part 2) in Dale Carnegie's "How to Win Friends and Influence People". Best book I ever read for business or personal.
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