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---- When a customer calls to receive a quote and you forget their name...


rdrunna - 4:53 pm on Aug 15, 2004 (gmt 0)


You could also say, I'm sorry I am not sure if I have your proper name or something like that. Like someone else said, they are just as forgetful as you... Take Ginkgo Biloba...

Most are human and just like you forget. Like right now, I can't remember exactly your name in the forum or anyone elses, but I'm sure they are not going to jump off the cliff because of it. You should just be you..... From my experience; most like "REAL". So just be "REAL". If you are else where and your phone rings, carry a mini pad in your pocket, purse, or where ever you want. You can even right it on your hand and bring a hand sanitizer when your done putting your notes in you pad. If you really want to get organized in this fashion, just have an organizer with a calender, address area and things to do, etc and write a note pad to yourself to check it every day. It does not have to be a big bulky book, just simple "Keep it simple"...


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