beckie - 1:20 pm on Aug 5, 2004 (gmt 0) PERFECT! This is a great idea. Thank you! :)
I also use "Let's get the nuts and bolts tightened up to start with. I know you've given me this before, but let's fill in this form from square one, okay? Your full name?" and go on to email addy, phone, etc.
PERFECT! This is a great idea. Thank you! :)