Warren - 9:05 am on Jul 16, 2004 (gmt 0)

Thinking outside the square here guys, what about asking the client if they got their money back on their site?

And then walking them through a process of looking at how much it cost them, the ongoing costs versus the income it has brought it.

Basically you obtaining the same information in a veyr non-threatening way and giving yourself extremely valuable information. Not only that, you are positioning yourself with the client a a consultant rather than pure sales.