mgm_03 - 9:50 pm on Jul 14, 2004 (gmt 0)

good point HenryO,

Assuming a re-design means they're unhappy with the existing design (duh), it might be an opportunity to elicit sensitive issues. Like "do you feel you over/under paid?" or " tell me about the process used to arrive at this design" or "what were your expectations?"....just off the top of my head.

might not be tangible benefits other than an oppty to "bond" with a client who may want to just "vent" and you just need to listen.