iamlost - 9:52 pm on Jun 22, 2004 (gmt 0) I smile at such clients and relate the following story: I then smile again and say: The two keys to all good business relationships:
Complaining price comparison shopping customers are a pain in every extremity, oriface, muscle, organ, bone, and joint of the body!
Years ago I was in the business of selling, installing, and servicing gas fireplaces. A customer told me that he had a price from a competitor that was several hundred dollars lower than my estimate. He denied any difference in product or installation. He declined to put both estimates on the table for point by point comparison. I declined to lower my price. My competitor unloaded several cartons in the customer's driveway and left - installation had not been included in the written quote (only verbally implied - and denied). In the end the customer paid a thousand dollars over my price (I declined the installation).
You know exactly what you will get at what cost from me. Are you absolutely certain about the competing offer?
If so, I hope you will be very happy working with them. We must have coffee sometime.
If not, shall we begin?
I smile at such clients and relate the following story:
I then smile again and say:
The two keys to all good business relationships: